Southwest Airlines and Alaska Airlines top the list for award availability, with Delta and US Airways rounding out the bottom of the list in a recent study. See the following Yahoo! news article, taken originally from the Wall Street Journal:
http://finance.yahoo.com/insurance/article/109543/the-road-to-redemption?mod=family-travel
The article encourages considering using miles for upgrades, rather than outright "free" tickets. The decline of available award seats is attributable to the glut of mileage earning opportunities and airlines' tight-fistedness. Of course, they would rather sell you a seat than give you a seat for miles that may not have even been earned flying their airline. Still, persistence, flexibility, and long range planning are all key to scoring an award seat.
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